Pilates Terms and Conditions

Last updated: 7 October 2026. Please read these Pilates terms and conditions before booking. If anything is unclear, contact us using the details below.

They cover everything you book at our studio in London Colney, St Albans: Reformer Pilates and apparatus classes, small group sessions, 1-to-1 courses, Osteolates Therapy, massage, memberships and gift vouchers. Current prices are on our prices and memberships page.

1. About us and these Pilates terms and conditions

These terms apply to every service booked with Applied Pilates | The Sogunro Practice or Osteolates Therapy. By booking or paying, you agree to them.

• Business: The Sogunro Practice Limited, trading as Applied Pilates | The Sogunro Practice and as Osteolates Therapy
• Company number: 10644883 (registered in England and Wales)
• Registered office and studio: Unit 5, Hertfordshire Business Centre, Alexander Road, London Colney, St Albans AL2 1JG
• Contact: info@thesogunropractice.co.uk · 01727 824479 · 07734 578959

“We” and “us” mean The Sogunro Practice Limited. “You” means the client, or the buyer of a gift voucher.

2. Health, safety and suitability

Every new client completes a health questionnaire and a Movement Assessment before starting, so we can judge what is safe and suitable for you.

• Tell us honestly about any medical condition, injury, surgery, pregnancy or medication, and tell us promptly if anything changes.
• Our services complement medical care. They are not a substitute for diagnosis or treatment by your GP or a specialist.
• If your answers or assessment suggest you need medical review first, we may ask you to see your GP before continuing, or advise a solo assessment instead of a Duo one.
• Stop and tell your instructor straight away if you feel pain, dizziness or discomfort during a session.
• We may decline or pause a service if we believe it is not safe for you.

About Osteolates Therapy. Osteolates Therapy is not osteopathy. It is our own specialised approach, developed over 25 years of clinical practice, combining sports therapy with Applied Pilates exercise prescription.

3. Bookings, payment and cancellations

Payment is due when you book. Movement Assessments are paid by card online; other services are paid online or at the studio.

• More than 24 hours’ notice: you can move your appointment free of charge, or cancel a Movement Assessment for a full refund.
• Less than 24 hours’ notice, or a missed appointment: a Movement Assessment fee (£85) is held as credit towards a rebooking rather than lost. A 1-to-1 session, treatment or group class is counted as used.
• Group classes are limited to 7 clients and are booked online. Places are subject to availability.
• Late arrival: sessions finish at the scheduled time so the next client is not delayed.
• If we cancel: we will offer another time or a full refund for that session.

To cancel or move a booking, email or phone us using the details in section 1.

4. Courses, packs and validity periods

Under these Pilates terms and conditions, every package must be used within its validity period, counted from the date of purchase. Sessions not used by the end of it expire.

• Packages are personal to the buyer, except Duo packages, which cover the two named people.
• Packages cannot be exchanged for cash. Refunds are not given once the first session has been used, except where a medical reason prevents you continuing; we will consider those case by case.
• If we have to close the studio for a period, we will extend validity by the same period.

5. Monthly memberships

Memberships run month to month and are paid by standing order, which you set up and control at your own bank.

• Essential (£129/month) includes 5 small group sessions a month; Premium (£219/month) includes 10.
• Unused sessions in a calendar month do not roll over.
• Pausing: you can pause for up to 4 weeks a year by arrangement. Email us and we will agree your pause and restart dates; you then pause and restart the standing order at your bank.
• Cancelling: give 30 days’ written notice by email, and cancel your standing order at your bank. Sessions remain available until the notice period ends.
• Because payment is by standing order, we cannot stop or change your payment for you. Please do not cancel the standing order without giving notice.

6. Offers, bonuses and referrals

Offers have no cash value, cannot be exchanged or combined unless we say so, and may be changed or withdrawn for future purchases.

• Joining bonus: join a monthly membership within 7 days of completing your Foundation Programme or a 1-to-1 course to receive a complimentary Osteolates session (Express with Essential, Full with Premium). One bonus per client.
• Referrals: when someone you refer buys a Foundation Programme or Starter, you receive a complimentary Osteolates Express and they receive one extra group session. Name the referrer on the enquiry form.

7. Gift vouchers

Gift vouchers are paid by card online and can be printed straight away.

• Vouchers are valid for 12 months from the date of purchase.
• To book, the recipient or buyer emails or phones us with the voucher code. Bookings are subject to availability.
• A voucher is not exchangeable for cash and cannot be refunded once bought, except where the law requires.
• A service voucher covers that service only. A money voucher can be used towards any service; any unused balance stays on the code until the voucher expires.
• The recipient completes the health questionnaire and, where needed, a Movement Assessment before their first session (section 2).
• Lost vouchers can be reissued if the buyer can show proof of purchase.

8. Online consultations

Online sessions follow the same Pilates terms and conditions as studio sessions, including the health questionnaire and the 24-hour rule.

• You are responsible for a safe space to exercise, suitable equipment, and a stable internet connection.
• If a session cannot go ahead because of a problem on our side, we will rebook it at no charge.
• Sessions are not recorded unless we both agree in advance.

9. General

• In the studio: please follow your instructor’s guidance, wear suitable clothing and grip socks, and look after your belongings. We are not responsible for items left at the studio.
• Liability: we take reasonable care in every session. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law. Otherwise, our liability is limited to the price paid for the service concerned.
• Your statutory rights as a consumer are not affected.
• Privacy: we handle your personal and health information as set out in our Privacy Policy.
• Changes: we may update these terms. The version on our website at the time you book applies to that booking.
• Law: these terms are governed by the law of England and Wales.

Pilates terms and conditions: useful links

Ready to book? See the class timetable for small group Reformer Pilates in St Albans, or contact us to arrange a Movement Assessment or Osteolates Therapy. New clients complete our health questionnaire before their first session. Teejay Sogunro is a CNHC registered healthcare practitioner. For how we look after your data, read our Privacy Policy.